HealTHI by Smartbell

healthi@smartbell.io

Privacy Policy

Last updated: 28 October 2026

HealTHI is a dairy shed Temperature-Humidity Index (THI) monitoring app from Smartbell, helping UK dairy farmers track heat-stress conditions in real time and protect herd welfare, milk yield, and fertility. This policy explains what data the HealTHI app collects, why, and how it’s protected.

1. Who We Are

HealTHI is developed and operated by Cambridge Animal Technologies Ltd (trading as Smartbell), 47 Norfolk Street, Cambridge, CB1 2LD, United Kingdom.

For any privacy questions, contact us at healthi@smartbell.io or call +44 7743 674531.

2. Information We Collect

2.1 Account Information

• Email address and password (authenticated via Amazon Cognito)

• Name, if provided during signup

  
  

2.2 Farm & Building Data

• Farm name and details you enter when setting up your account

• Shed/building names, capacity, and configuration

• Sensor IDs, registered by scanning a QR code on the physical sensor

• Live and historic THI sensor readings — temperature, humidity, and calculated heat-stress levels for each shed

2.3 Weather Data

To generate THI forecasts, HealTHI retrieves local weather data from the Open-Meteo weather service. This is looked up using the farm details you provide during setup — not your device’s live location.

2.4 Camera (QR Scanner)

The app uses your device camera only to scan the QR code printed on a physical THI sensor during shed setup. We do not store camera images — only the decoded sensor ID.

2.5 Location

Not currently used. The current version of HealTHI does not access or collect your device’s live location. A future release may introduce optional location-based features (e.g. auto-detecting farm location for weather lookups) — this policy will be updated in advance, and the relevant device permission will be requested at that time with your consent.

2.6 Technical & Diagnostic Data

• Device type, operating system, and app version

• Crash and performance diagnostics, used to keep the app stable

3. How We Use Your Information

Purpose

Data Used

Create and secure your account

Email, password (hashed), auth tokens

Show THI dashboards and alerts per shed

Sensor readings, building data

Generate THI forecasts

Farm details, Open-Meteo weather data

Register and manage sensors

QR-scanned sensor IDs

Maintain app stability

Crash logs, diagnostic data

Respond to support requests

Account info, your messages to us

4. How We Store & Secure Your Data

• Authentication is handled through Amazon Cognito.

• Farm, shed, and sensor data is processed via AWS API Gateway and stored on AWS infrastructure.

• All data in transit is encrypted (HTTPS/TLS).

• Access tokens expire after 1 hour; refresh tokens last up to 30 days and are used only to keep you signed in.

5. Third-Party Services

Service

Purpose

Data Shared

Amazon Web Services (Cognito, API Gateway)

Authentication & backend hosting

Account credentials, farm/sensor data

Open-Meteo

Weather data for THI forecasting

Farm location details (as entered by you)

We do not sell your data, and we do not share it with advertisers.

6. Data Retention

We keep your account and farm data for as long as your account is active. To request deletion of your account and associated data, email healthi@smartbell.io. We’ll action deletion requests within 30 days, except where we’re required to retain data for legal or security reasons.

7. Your Rights

• Access or update your account details from the app’s Settings screen

• Request a copy of your data or ask us to delete it

• As a UK-based service, HealTHI honours your rights under UK GDPR — including access, correction, deletion, and objection to certain processing

  
  

8. Children’s Privacy

HealTHI is built for farm operators and staff and is not directed at children. We do not knowingly collect data from anyone under 16.

9. App Permissions

Permission

Why

Camera

Scanning QR codes to register sensors

Internet / Network

Syncing farm, shed, sensor, and weather data

Location

Not used in this version — planned for a future release

10. Account & Data Deletion

• Within the App (Immediate):

  If you have the HealTHI app installed, navigate to Settings > Account > Delete Account. This will instantly initiate the deletion of your account and personal data.

  
  

• Via Email (Without the App):

  If you no longer have access to the app, you can request account and data deletion by emailing support@smartbell.io with the subject line "Account Deletion Request". Please send the request from the email address registered to your healthi account.

Upon receiving your request, your personal information, login credentials, and device identifiers will be permanently removed from our active systems within 30 days.

11. Changes to This Policy

We may update this policy as HealTHI evolves — for example, when new features like location-based forecasting are introduced. Material changes will be flagged in the app or by email. Continuing to use HealTHI after an update means you accept the revised policy.

12. Contact Us

Cambridge Animal Technologies Ltd (Smartbell)
47 Norfolk Street, Cambridge, CB1 2LD, United Kingdom
Email: healthi@smartbell.io
Phone: +44 7743 674531